| Although the market place has changed a great deal over the years there are three basic principles or values to which the company is committed. These drive the company forward securing large amounts of repeat and new business. Those three principles are as follows: |
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ABILITY |
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The company's ability to do a job is paramount in the eyes of the customer. It is vital that a quality service is delivered that encompasses a large range of customer requirements. As part of this the company has a large and intensive training programme for all its employees to maintain and improve our skill base both with regard to vocational work and Health and safety. The company has gained the reputation of being a competent organisation that can deliver the requirements of the customer when the customer desires. |
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RELIABILITY |
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Ever striving for improvement in quality of service ensures that Robert Clarks offer a reliable service consistently. Attaining ISO 9000 (BS 5750) registration in 1993 the company has used that as a base to work toward total quality management. All the company's commitments are honoured for it is a matter of personal and corporate reputation that they are. |
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FLEXIBILITY |
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In an ever changing and dynamic world customer requirements are not always straightforward. By working in partnerships with suppliers and customers alike Robert Clarks is in a better position to deliver the service to the customer when they require it. Few customers work regular hours and changes in their operational and strategic priorities mean a rapid response is required by ourselves to meet what can be ever changing targets. A 24 Hour call out service is offered. All directors and senior managers have mobile telephones and home numbers printed on their cards and are available at a moments notice. |
